The Prerna Portal in Uttar Pradesh allows teachers and school administrators to manage Holistic Progress Card (HPC) entries for students. Sometimes, users face HPC errors while entering marks, updating co-scholastic activities, or submitting reports.
Update the Prerna App to the latest version if using mobile.
If using a browser, use an updated version of Chrome, Firefox, or Edge.
Step 3: Clear Browser Cache or App Cache
Go to browser settings → Clear Cache and Cookies.
For the app, go to Settings → Apps → Prerna App → Clear Cache.
Step 4: Verify Class, Section, and Student Selection
Ensure you have selected the correct class, section, and student before entering marks.
Confirm the term (Term 1, Mid-term, Final) is correct.
Step 5: Check Required Fields
Make sure all fields for academic, co-scholastic, and behavioral marks are filled.
Leave no mandatory field blank.
Step 6: Ensure Stable Internet Connection
HPC errors often occur due to network interruptions.
Use Wi-Fi or stable mobile data while entering or submitting marks.
Step 7: Restart Device and Try Again
Restart your phone, tablet, or computer to refresh settings and session.
आप जानकारी डाउनलोड भी कर सकते हैं, अगर आक इसकी जरूरत हो।
Step 8: Contact Support if Problem Persists
If errors continue, contact the school IT administrator or portal support team.
Provide screenshots or error messages for faster assistance.
Common HPC Error Types and Fixes
Error Type
Possible Cause
Solution / Fix
Cannot access HPC section
Permission or role issue
Verify access rights or contact admin
Marks not saving
Network or server issue
Check internet, retry submission
Missing student data
Student not registered or section error
Confirm student enrollment and section
Fields showing blank
Incomplete previous data
Enter all mandatory fields
Error after submission
Browser cache or outdated app
Clear cache, update app or browser, resubmit
Quick Tips to Avoid HPC Errors
Always update the app or browser before entering marks.
Fill all mandatory fields, including co-scholastic and behavioral marks.
Enter marks for all students in one session to avoid data mismatch.
Ensure correct class, section, and term selection.
Avoid peak hours if the portal/server is slow.
Keep a backup record in case of repeated errors.
FAQs
Likely causes include session expiration, role permissions, or temporary server issues. Logging out and back in usually helps.
Yes, once errors are resolved, you can enter or edit marks again before final approval.
No, clearing cache removes temporary data but does not affect saved entries.
Yes, weak or unstable connections can cause errors or failed submissions.
Contact your school IT administrator or the official Prerna Portal support team, providing screenshots of the error.
Conclusion
HPC errors in the Prerna Portal are common but usually easy to fix. By checking permissions, updating the app, clearing cache, and ensuring stable internet, most errors can be resolved quickly. Regular attention to mandatory fields, correct class and student selection, and accurate data entry ensures smooth marks entry and reliable Holistic Progress Cards.
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