Prerna Portal Mobile Number Change Latest Update Guide 2026

If your registered mobile number on Prerna Portal (prernaup.in) has changed, you need to update it to continue receiving OTP verification, notifications, and portal access. Many teachers and students face login issues when their old number is no longer active. This guide will show you how to update your mobile number easily and safely.

Prerna Portal

Why Updating Your Mobile Number is Important

Your mobile number is essential for:

Receiving OTP codes for login
Notifications for attendance, assignments, or student progress
Accessing DBT forms and school reports
Communication from the school or portal

If your number is outdated, you may face login failures, OTP errors, or missed notifications.

You can also read: Mission Prerna UP: Portal, Login & Benefits Update (2026)

Step-by-Step Guide to Change Mobile Number

Login to Prerna Portal

Go to www.prernaup.in and log in with your current credentials. If your old number is inactive, contact your school admin first.

Go to Profile Settings

Click on your dashboard profile and select Account Settings or Profile Settings.

Select Mobile Number Update Option

Look for “Update Mobile Number” or “Change Registered Number”.

Enter New Mobile Number

Type your new active mobile number carefully.

Verify with OTP

You will receive an OTP on the new mobile number. Enter it correctly to verify the change.

Save Changes

Click Submit/Update to save your new mobile number. You will see a confirmation message.

How to Verify Your New Mobile Number

After entering the new mobile number:

Make sure your phone is switched on and has network coverage.
Wait for the OTP to arrive, which usually comes within a few seconds.
Enter the OTP exactly as received.
If OTP does not arrive, click Resend OTP and check your mobile settings.

Verification ensures that only you have access to your portal account.

What to Do If You Cannot Access Old Number

If your old mobile number is inactive and you cannot log in:

Contact your school admin to verify your identity.

Provide necessary details like name, employee/student ID, and school code.

Admins can update your number directly in the portal backend.

This process keeps your account secure while updating your number.

Common Issues and Solutions

Issue	Possible Cause	Solution
OTP not received on new number	Network or delay	Wait 2–3 minutes, retry, or switch to stable network
Mobile number field not editable	Logged in with old number	Contact school admin for manual update
Login fails after number change	Cache or session issue	Clear browser cache, log out, and try again

Tips to Avoid Mobile Number Issues

Always use a current active mobile number.
Update your number immediately after changing SIM or phone.
Keep your number linked to the portal for OTP and notifications.
Avoid multiple login attempts if OTP fails; wait a few minutes before retrying.

Security Tips After Changing Mobile Number

Do not share OTP with anyone.
Check your profile regularly to ensure the new number is saved correctly.
Log out after each session on shared devices.
Keep your mobile phone secure and protected with a PIN or lock.

Following these tips keeps your account safe from unauthorized access.

FAQs

Yes, if you still have access to your account. Otherwise, contact your school admin.

The change is usually instant after OTP verification.

No, your login credentials remain the same; only OTP will be sent to the new number.

You will need to redo the verification process using the correct number.

Yes, parents can request the update via the school admin if the child’s portal is linked to them.

Conclusion

Updating your mobile number on Prerna Portal is essential to avoid login and OTP issues. Following the steps above ensures that you can continue using the portal without interruptions.
Always keep your number active and linked to your account for smooth access and notifications.